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    Your purchase will initiate a reservation process. We will confirm with you via email within 24 hours. If your purchase can not be confirmed for any reason, we will fully refund your purchase. 
    All transfer and tour schedules are pre-scheduled. "No shows “are non-refundable.

    Cancellation Made Within

    Cancellation Fee

    24 hours prior to arrival
    72 hours prior to arrival
    5 days or more prior to arrival date

    No refund
    50% refund
    Full refund

    Cancellation Fees apply to all reservations, unless the tour or transfer booked has specific rates or fees listed under "Special Notes".

    Any portion of the tour or transfer unused by the customer after departure of the tour or transfer regardless of any possible reasons is non-refundable or cannot be transferred.

    In most cases, reservations paid by Wire Transfer, Cash Deposit or Traveler’s Check will be refunded via methods such as PayPal. For refunds processed by Wire Transfer, any associated Wire Transfer Fee will be deducted from the overall refund amount.

    We will process your cancellation/refund request within 1-10 business days. Please note that we will NOT acknowledge voice mail cancellation. Cancellation must be done on the telephone or via email with one of our customer service representative.